Refund & Returns Policy

Refunds and Returns Policy

Last Updated: August 31, 2024

At Flavors of Levante, we strive to provide our customers with high-quality Lebanese products. However, we understand that there may be occasions when you need to return a product. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning items and requesting refunds.

1. Eligibility for Returns

  • Timeframe: You may return any unopened and unused product within 30 days of the delivery date.
  • Condition: To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. We reserve the right to refuse a return if the product shows signs of use, tampering, or damage.

2. Non-Returnable Items

  • Certain items are not eligible for return, including:
    • Opened or used products.
    • Products that have been altered or damaged after delivery.
    • Items purchased on final sale or clearance.

3. Initiating a Return

  • Contact Us: To initiate a return, please email us at [email protected] with your order number, the product(s) you wish to return, and the reason for the return. Our customer support team will respond within 48 hours with instructions on how to proceed.
  • Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Return Address: Please send your returned items to the following address:
    • Flavors of Levante
    • P.O Box: L6H 0G1

4. Refund Process

  • Inspection: Once your return is received, we will inspect the product to ensure it meets the return eligibility criteria. We will notify you of the approval or rejection of your refund within 7 business days.
  • Refund Method: If approved, your refund will be processed and applied to the original payment method within 14 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., wrong or defective product).

5. Exchanges

  • We do not offer direct exchanges. If you would like to exchange a product, please initiate a return for the original item and place a new order for the replacement.

6. Damaged or Defective Items

  • Reporting: If you receive a damaged or defective item, please contact us at [email protected] within 7 days of delivery with your order number and photos of the damaged product. We will work with you to resolve the issue as quickly as possible.
  • Replacement or Refund: Depending on the situation, we may offer a replacement product or a full refund, including any shipping costs.

7. Late or Missing Refunds

  • If you haven’t received a refund after the specified processing time, please:
    • Check your bank account again.
    • Contact your credit card company, as it may take some time before your refund is officially posted.
    • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

8. Contact Information For any questions or concerns regarding our Refunds and Returns Policy, please contact our customer support team at:

9. Amendments to this Policy We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and your continued use of the Website after such changes constitutes your acceptance of the new terms.